When you’re hiring for your business, it’s important to ask the right questions to find the best fit for the job. For positions that are considered to be part of the “foundational workforce,” such as entry-level or hourly positions, you want to focus on finding candidates who are reliable, have a positive attitude, and are excited to work for your company. Here are some great questions to ask during your next interview for a foundational position.
1. What does excellent customer service mean to you?
2. What was a time when you went above and beyond for a customer?
3. What do you think is the most important trait for someone in a customer-facing role?
4. Tell me about a time when you had to deal with a difficult customer. How did you handle the situation?
5. Tell me about a time when you made a mistake at work. How did you handle it?
6. Tell me about a time when you had to deal with a challenging situation at work. How did you handle it?
7. What do you think is the most important trait for someone in a leadership role?
8. Tell me about a time when you took on a leadership role at work. How did you handle it?
9. What do you think is the most important trait for someone in a team-based role?
10. Tell me about a time when you had to work with a difficult team member. How did you handle it?
11. Tell me about a time when you had to complete a project under tight deadlines. How did you handle it?
12. What do you think is the most important trait for success in any role?
13. Tell me about a time when you were successful in your job. What do you think contributed to your success?
14. Tell me about someone who was successful in their career that you admire and why they inspire you.
Asking the right questions during your interviews is essential to finding the best candidates for any position, but especially for those considered to be part of the “foundational workforce." By focusing on questions that assess qualities such as reliability, positivity, teamwork, and customer service skills, you’ll be well on your way to finding candidates who will be an asset to your company and contribute to its success.
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